Terms of Service

Last updated 26 October 2026.

These Terms of Service ("Terms") govern your use of the Velvra website and services (the "Service"), operated by Muselle Limited, 28 Oktovriou 227, Eden Beach Apartments, Block 4, Office 212, 3035 Limassol, Cyprus ("Velvra", "we", "us"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use Velvra

• You must be at least 18 years old, and of legal age to view adult content where you live. By using the Service you confirm this.
• Explicit (NSFW) features are only available after a third-party age verification. See section 6.
• The Service is offered only in the EU/EEA, Switzerland and the United Kingdom. You may not use it from anywhere else, or get around this restriction (for example with a VPN). Countries and regions subject to EU, UN or US sanctions are always blocked.
• One account per person. You are responsible for keeping access to your email account secure, because we log you in by sending a link to it.

2. What Velvra is — AI disclosure

• Velvra offers AI companions: fictional characters whose images, video, voice and chat replies are generated by artificial intelligence. They are not real people, and no real person writes or reads your messages in the chat.
• All characters are fictional adults. They do not depict, and are not based on, any real person.
• AI output can be inaccurate or unexpected. Nothing a character says is advice of any kind (medical, legal, financial or other). If you are in crisis, contact local emergency services.

3. Your account

You create an account with your email address. We send a one-time login link, so no password is stored. You can log out at any time and request deletion of your account by emailing support@myvelvra.com.

4. Subscriptions, billing, cancellation and refunds

• Plans. The Service is offered as a monthly subscription. The current plan, price and what it includes are shown on the Pricing page. Optional add-ons (extra image packs, videos, voice or messages) are one-off purchases.
• Payment. Payments are processed by our third-party payment provider on its own secure payment page. We do not receive or store your full card details. Charges appear on your statement under the descriptor shown at checkout.
• Renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel. We will tell you in advance about any price change.
• Cancellation. You can cancel at any time in Account → Cancel subscription, or by emailing support@myvelvra.com. After cancelling, you keep access until the end of the period you have paid for, and you will not be charged again.
• Monthly allowances. Each plan includes a monthly allowance (messages, voice messages, image packs, videos). Unused allowance does not roll over. Purchased add-ons do not expire.
• Failed generations. If an image pack, video, chat reply or voice message fails on our side, it is automatically not counted against your allowance.
• Right of withdrawal (EU/EEA/UK consumers). The Service is digital content and services supplied immediately. When you subscribe, you ask us to start immediately and acknowledge that you lose your 14-day right of withdrawal once the service has been fully provided, or proportionally for the part already provided, as permitted by law.
• Refunds. Except where required by law, payments are non-refundable. We will refund you if you were charged in error, charged after cancelling, or could not use the Service because of a fault on our side. Contact support@myvelvra.com first, and we aim to resolve it within 5 business days.
• Chargebacks. If you have a problem with a charge, please contact us first. We may suspend an account while a chargeback is open.

5. Content rules

You may not use the Service to create, request or share content that:

• involves or appears to involve anyone under 18, including role-play, "age play", school settings or childlike descriptions. Zero tolerance: such attempts are blocked, the account is closed, and we report to the authorities where required.
• depicts or is based on a real, identifiable person, including celebrities and people you know, or uses someone's likeness or voice without consent.
• involves non-consensual sexual activity, sexual violence, coercion, incest, bestiality or necrophilia.
• promotes terrorism, violent extremism, self-harm or suicide, or incites hatred or violence against people based on protected characteristics.
• is otherwise illegal, including trafficking, the sale of sexual services, or fraud.
• tries to get around our filters, age verification or geographic restrictions, or scrapes, reverse-engineers or resells the Service.

We use automated filters (on your messages, on the AI's replies and an automatic age check on every generated image) and human review to enforce these rules. See our moderation summary. We may refuse a request, remove content, or suspend or close an account that breaks these rules.

6. Age verification for explicit features

Explicit (NSFW) features require an age check by our provider, Didit, before first use. In France, Germany, Italy and the United Kingdom, the same check is required before you can use any AI companion or stream feature, as the law there requires. The check uses a selfie to estimate your age; if you do not clearly look old enough, you will be asked to scan an ID document. We store only whether you passed, never your photo, ID or name. All other parts of the Service require you to confirm that you are 18 or older.

7. Content you receive

Images, video and text are generated for your personal, non-commercial use within the Service. You may not present them as depicting a real person, use them to deceive anyone, or redistribute or sell them. The characters, the Service and its software belong to Velvra and its licensors.

8. Reporting and complaints

You can report content or behaviour that breaks these Terms with the Report button on any image or chat reply, through our public report form (no account needed), or by emailing support@myvelvra.com. We review reports promptly. Reports concerning minors or non-consensual content are handled first, and we act on them as soon as possible. We will tell you what we decided and why, and you can ask us to review a decision.

9. Suspension and termination

You can stop using the Service at any time. We may suspend or close accounts that break these Terms, fail age verification, or create legal or security risk. If we close your account without cause, we will refund any unused prepaid period.

10. Liability

The Service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability is limited to the amounts you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

11. Changes

We may update these Terms. We will notify you of material changes by email or on the site at least 14 days before they apply. If you do not agree, you can cancel before the change takes effect.

12. Governing law

These Terms are governed by the laws of [the Republic of Cyprus]. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and can bring claims in its courts.

13. Contact

Muselle Limited, 28 Oktovriou 227, Eden Beach Apartments, Block 4, Office 212, 3035 Limassol, Cyprus. Email: support@myvelvra.com.